Trust Center

Incident Response Plan

Process for detecting, triaging, containing, investigating, and communicating incidents.

Effective: March 10, 2026

Updated March 10, 2026
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This document summarizes the current Ladra policy baseline.

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Incident Lifecycle

  • Detect: monitoring alerts, error logs, and customer reports.
  • Triage: classify severity and impacted systems or tenants.
  • Contain: isolate affected components and restrict risk propagation.
  • Eradicate and Recover: remediate root causes and restore service safely.
  • Postmortem: document timeline, impact, and corrective actions.

Notification

Material security incidents are communicated to impacted customers without undue delay after initial verification.

Notifications include known scope, current mitigation, and planned follow-up.

Evidence and Auditability

  • Preserve relevant logs and system artifacts.
  • Track incident actions in a durable record for internal review.
  • Feed confirmed lessons into hardening and process improvements.